The Relationship Between Organizational Culture, Information Systems Management And Change Readiness

The role and impact of organizational issues on information systems and their management remains a topic of interest in scientific enquiry. This paper presents a description of a research project of which the main aim was to study the relationship between organizational culture and information systems management as well as change readiness and information systems management. Data for this study was collected through the use of a questionnaire distributed to customer relationship management practitioners in the Netherlands. The questionnaire was based on theory and models found in research literature. Building on previous research it was hypothesized that positive correlations exist between certain elements of organizational culture and elements of information systems management. The findings confirm that there is a relationship between certain organizational culture elements and information systems management elements. More specifically this research confirms the findings of earlier work and reveals the same pattern of correlations between the variables. In addition the findings suggest that there is also a relationship between change readiness and information systems management.